Terms of Service

Effective date: September 18, 2026 · Last updated: September 18, 2026

These Terms of Service (“Terms”) are a binding agreement between Shorts IQ, Inc., a Delaware corporation operating as Videogo (“Videogo”, “we”, “us”), and the business that uses our website videogo.ai (the “Site”) or the Videogo service (the “Service”) (“you”, the “Customer”). By using the Site, requesting a demo, booking a call, or subscribing to the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or the Service.

1. Eligibility and business use

The Service is offered to businesses only, for business purposes. By using it you confirm that you are at least 18 years old, that you are acting on behalf of a business, and that you have authority to bind that business to these Terms. Consumer-protection rules that apply only to consumers do not apply to the Service, except where mandatory law says otherwise.

2. What Videogo does

Videogo is a social media operating system. It learns your business from your website, the information and files you supply and the accounts you connect; proposes what content to make; produces short videos and their captions; runs quality and truth review; publishes to the channels you connect, within the permissions you grant; collects performance data; and uses the evidence to inform future recommendations. Videogo asks you to film footage only when a real person on camera would improve the content. You keep a veto over every idea and video before it is published.

Videogo is a new service and continues to develop. Channel availability, capabilities and limits are those described on the Site at the time you subscribe; we may add or improve features at any time and will tell you before removing a feature you rely on.

3. Your account and security

You must give accurate information and keep it current. You are responsible for keeping your sign-in credentials confidential, for enabling the security features we offer, and for all activity under your account. Tell us immediately at [email protected] if you suspect unauthorised use. One subscription covers one brand and one location; you may not use one account for several businesses, brands or locations without a separate subscription.

4. Permissions, veto and publishing

• Only within your permissions. Videogo publishes only within the permissions you grant in the Service, for each channel and each type of content. Videogo never expands its own permissions.
• Your veto. Every idea has a veto window and every finished video waits for your go unless you have granted automatic publishing for that content type. You can change, reject or stop any content before publication, and revoke any permission at any time; revocation stops scheduled but unpublished content that depends on it.
• Regulated businesses. If your business is in a regulated field (for example health, pharmacy, finance or law), automatic publishing is not available and you are responsible for confirming that published content complies with the rules that apply to you.
• Platforms. Publishing depends on third-party platforms (for example Instagram) and their terms, APIs and policies, which you must also follow. Videogo is not responsible for platform outages, policy changes, account restrictions or content removal decided by a platform.

5. Your content and your responsibilities

“Your Content” means everything you provide or connect: your website content, documents, images, footage, brand assets, connected-account content and the facts about your business. You confirm and warrant that:

• you own Your Content or have all rights, licences and permissions needed for Videogo to use it as described in these Terms;
• every person who appears in footage you supply, including you, your staff and customers, has given the consent required by law for that use, and you will tell us if any consent is withdrawn;
• the facts you give about your business, its products, prices and services are true, and any claim you ask Videogo to make can be substantiated;
• Your Content does not infringe anyone’s rights, is not unlawful, defamatory, deceptive or harmful, and complies with advertising and consumer-protection law in your market;
• you have the right to connect each social account and to authorise publishing on it.

You grant Videogo a limited, non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt, edit and transmit Your Content solely to provide the Service to you, to comply with law and to enforce these Terms. This licence ends when the relevant content is deleted from the Service, subject to the retention rules in the Privacy Policy. You do not grant Videogo any right to use recognisable copies of Your Content for other customers or for training models offered to others.

6. Finished videos and intellectual property

• You own the finished videos. Subject to payment of the applicable fees, Videogo assigns to you all right, title and interest it holds in the finished videos, captions and images delivered to your account (“Deliverables”), to the extent permitted by law, and you may use them for your business on any channel, during and after your subscription. Deliverables may incorporate third-party materials (for example licensed music, fonts or stock media) that remain subject to their own licences, which we will identify on request.
• Videogo keeps its technology. Videogo and its licensors retain all rights in the Service, its software, models, prompts, workflows, templates, knowledge structures, and in de-identified, aggregated learnings derived from the operation of the Service. Nothing in these Terms transfers those rights to you.
• Generated media. Videogo may use generated media to illustrate, but never to fabricate proof: it will not present generated images or video as authentic evidence of your business, and you agree not to ask it to.
• Feedback. If you give us suggestions or feedback, we may use them without obligation to you.
• Trademarks. Videogo and the Videogo logo are trademarks of Shorts IQ, Inc. Other names and logos on the Site belong to their owners; their appearance does not imply endorsement.

7. Plans, fees, renewal and cancellation

• Plans. The plans, prices and what they include are those published at videogo.ai/pricing when you subscribe, and are confirmed in your order. All prices are in US dollars and exclude taxes, which we add where applicable.
• Founding Member. An initial fee of $1,200 covers the first three months of service and is payable at the start. After the three months, the plan continues month to month at $459 per month unless you cancel.
• Early Adopter. $499 per month, billed monthly from the start, with no three-month commitment.
• Renewal. Monthly service renews automatically on each monthly billing date at the then-current rate for your plan until cancelled. We will give you at least 30 days’ notice by email before any price increase takes effect; the new price applies from your next billing date after the notice period.
• Cancellation. You can cancel at any time from the Service or by emailing [email protected]. Cancellation takes effect at the end of the current paid period: for monthly service, before the next monthly billing date; for the Founding Member initial period, at the end of the three months. Fees already paid are non-refundable, including the remainder of a Founding Member initial period if you cancel early, except where the law requires a refund or where we terminate without cause (Section 12).
• Late or failed payment. If a payment fails we will retry and notify you. We may suspend the Service after 10 days of non-payment and terminate after 30 days.
• Video allowances. Plan allowances (“up to” a number of finished videos per month) are maximums, not guarantees; the number produced depends on the material available and on what your business needs that month. Unused allowance does not carry over.

8. The free first video

Where offered, Videogo will produce one finished video before you pay, so you can judge the work. To do so you connect your website and Instagram account and grant the permissions needed to learn your business; no publishing permission is required. The free video is provided for evaluation. If you subscribe, it becomes a Deliverable under Section 6. If you do not subscribe, you may keep and use the free video for your own business on your own channels, but not resell or license it. We may modify or withdraw the offer at any time, and we may decline to produce a free video where the material available is insufficient or the business falls outside what the Service supports.

9. Filming requests, changes and review

Videogo may ask you to film specific footage when a real person on camera would improve a video. Requests are optional; declining does not stop the Service, which continues with the material available. Before publication you can ask for changes to a video through the Service; Videogo will make reasonable changes that keep the video truthful and within its quality standards. Videogo’s quality and truth review is designed to catch errors, but you remain responsible for the accuracy of the facts you provide and for approving content that requires professional or regulatory judgement.

10. No guaranteed results

Social media performance depends on factors outside anyone’s control. Videogo does not guarantee views, followers, enquiries, sales, rankings or any other outcome, and reports enquiries only where they can be connected and measured. Statements on the Site about what Videogo learns or improves describe how the Service works, not a promise of results for your business.

11. Acceptable use

You must not: use the Service to publish content that is unlawful, deceptive, infringing, hateful or harmful; impersonate any person or business; use the Service for a business you do not control or for more brands or locations than your plan allows; attempt to access other customers’ data, reverse-engineer the Service, or interfere with its security or operation; use automated means to scrape the Site; or use the Service to build a competing product. We may remove content or suspend accounts that breach this section.

12. Term, suspension and termination

These Terms apply from your first use of the Site and, for the Service, for as long as you have an account. Either party may terminate the Service by cancelling under Section 7. We may suspend or terminate your access immediately if you materially breach these Terms, if required by law or a platform, or if continuing would create a security or legal risk; where practical we will notify you first and give you a chance to fix the problem. If we terminate without cause, we will refund any prepaid fees for the period after termination. On termination you can export your data and Deliverables for 30 days, after which we delete your account data as described in the Privacy Policy. Sections 5 (warranties), 6, 10 and 13 to 18 survive termination.

13. Confidentiality

Each party will keep the other’s non-public business information confidential, use it only for the purposes of these Terms, and protect it with reasonable care, except where disclosure is required by law or the information becomes public through no fault of the receiving party.

14. Data protection

Our Privacy Policy explains how we handle personal information. Where Videogo processes personal information in Your Content on your behalf, Videogo acts as your processor and the data-processing terms in the Privacy Policy (purpose limitation, confidentiality, security, sub-processors, assistance with rights requests, deletion at the end of the Service) apply as our data-processing agreement with you; a signed copy including the Standard Contractual Clauses is available on request for customers in the EU, UK or Switzerland. You are responsible for having a lawful basis to give us the personal information in Your Content.

15. Disclaimer of warranties

Except as expressly stated in these Terms, the Site, the Service and the Deliverables are provided “as is” and “as available”. To the fullest extent permitted by law, Videogo disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Service will be uninterrupted, error-free or that AI-generated content will be free of inaccuracies. You are responsible for reviewing content before it is published under permissions you have granted.

16. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused; and (b) Videogo’s total liability arising out of or relating to the Site, the Service or these Terms is limited to the fees you paid to Videogo in the twelve months before the event giving rise to the claim, or US $100 if you have paid no fees. These limits do not apply to liability that cannot be limited by law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence, nor to either party’s indemnity obligations or breach of Section 13.

17. Indemnities

You will defend, indemnify and hold harmless Videogo and its officers, directors, employees and contractors from claims, damages and costs (including reasonable legal fees) arising from Your Content, your breach of Section 5 or 11, or your use of the Deliverables in breach of law or of a third party’s rights. Videogo will defend and indemnify you against third-party claims that the Service itself (excluding Your Content and third-party materials) infringes that party’s intellectual property, provided you notify us promptly and let us control the defence; we may modify or replace the Service, or terminate it with a pro-rata refund, to resolve such a claim.

18. Copyright complaints

If you believe content available through the Service infringes your copyright, send a notice to [email protected] or to our postal address with “Copyright” in the subject, including the information required by the US Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)). We will act on valid notices and may terminate the accounts of repeat infringers.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Before starting a claim, each party agrees to try in good faith to resolve the dispute by contacting the other (for Videogo, [email protected]) and discussing it for at least 30 days. Any claim that cannot be resolved will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are established in the European Union, the United Kingdom or Switzerland, nothing in this section deprives you of the protection of mandatory provisions of the law of your country, and you may also bring proceedings in the courts of your country of establishment.

20. General

• Changes. We may update these Terms. We will post the new version here with a new effective date and, for material changes, give customers at least 30 days’ notice by email or in the Service. If you do not agree to a change you may cancel before it takes effect; continued use after the effective date means the updated Terms apply.
• Entire agreement; order of precedence. These Terms, the Privacy Policy and your order form are the entire agreement between us about the Service and replace any earlier discussions. If we sign a separate service agreement with you, its terms prevail over these Terms where they conflict.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or a successor in a merger, acquisition or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including platform or provider outages, except for payment obligations.
• Publicity. We will not name you as a customer or use your logo or results in our marketing without your prior written consent.
• Severability; waiver. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
• Notices. We send notices to the email address on your account. Send notices to us at [email protected] or Shorts IQ, Inc., 8 The Green, Dover, Delaware 19901, United States.
• Language. These Terms are written in English; an Italian translation is being prepared. If versions conflict, the English version governs to the extent permitted by law.